I do not get any error message on screen. Move the keyboard closer to the wireless receiver so as to make sure that the wireless keyboard is within 30 centimeters of the receiver. A USB hub might not provide enough power for your device to connect properly. Look for and remove any battery tabs from the device. If a wireless mouse or keyboard does not respond, check for connection and power issues.

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To further troubleshoot the issue, refer to the HP website to check for the updated version for this model. Click “Next” to confirm the installation directory.

HP PCs – Wireless Keyboard and Mouse Connection Issues

By continue using the website or clicking Close, you agree to our privacy policy and how we use cookies. Disconnect the other external devices such as printer, USB flash drive, smart phone, speaker and some more.

KG Keyboarc Keyboard Receiver. In reply to Pinaki Mohanty’s post on October 26, Message 2 of 4. Then plug the peripheral devices one by one to see if one of them is the culprit. For some keyboard models, there are power switch on them. If this does not work, I would suggest you to refer to the HP keyboafd to download and install the latest driver for the wireless keyboard and check if it resolves the issue. About the Author Tiffany Garden has been a freelance writer sinceworking in the commercial copywriting field.


By Sophie Luo — Last Updated: The Virtual Agent is currently unavailable.

HP Kg Cordless Wireless Keyboard With Receiver Batteries Kg | eBay

Insert the HP wireless keyboard installation disc into your computer. See your browser’s documentation for specific instructions.

How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

Pinaki Mohanty Replied on January 3, Eireless could be an issue due to outdated HP wireless keyboard driver.

How to Connect an HP Cordless Keyboard

So, you can wreless the steps under method 2 that was suggested earlier in the context of the issue. Pleases review and advise. I would suggest you to refer to the link and follow the steps from the link: This page requires Javascript. If a wireless mouse or keyboard does not respond, check for connection and power issues.

It might also occur if some other application conflicts with the keyboard. Did this solve your problem?


Thanks for your feedback, it helps us improve the site. If the device is rechargeableconnect the charging cable to the device, and then to a power source, such as a USB-charging port on the computer or an external USB power adapter. On-screen keyboard work fine.

Refer to the link to place the computer in a clean boot state and verify the cause of the issue: Please try again shortly. I am reluctant to try “Clean boot” method as in the article it says ‘This information is not intended to trouble shoot specific problem”.

Click “Next” when the HP wireless keyboard installation wizard keybiard. Refer to the link to check for updates:. In reply to Pinaki Mohanty’s post on January 3, Check wirrless the wireless keyboard functions properly.

Pinaki Mohanty Replied on October 26, The Model number of HP wireless keyboard is:

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